Refund policy

Shipping & Return Policy

Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST

Shipping within Australia

We roast to order and aim to have all orders roasted, packed and shipped within 48 hours of order receipt. We ship all of our online orders via Australia Post or our preferred courier service and from the time of dispatch, you can expect most standard delivery orders to major metro areas to take between 4 – 7 business days. Regional or rural areas may take a day or two longer.

If you chose our express post option, you should expect your order to take up to 1-2 business days (for major metro areas).

Returns, Refunds and Exchanges

Should your order be damaged or is faulty at the time of delivery, please email info@nashlane.com.au with receipt, time of arrival & a photo of the damaged goods. We will replace these items free of charge. If the product is no longer available and we can not provide a suitable replacement, we will provide a refund for your order.

We offer returns, refunds, size swaps (if stock is available) and store credit.
Please ensure you review your order before making a purchase to limit any errors.

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 14 days of the delivery date.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packing. 

We do not cover the shipping costs of a returned item. Please ensure to track your returned parcel through your selected courier to ensure parcel does not get lost, as we are not liable for lost returns. 

Please contact us at info@nashlane.com.au for a returns form.

For tracking enquiries please ensure to check your emails for updates on your shipment as well as contact the courier if you have any questions.

Any other enquiries please don't hesitate to contact us at info@nashlane.com.au